Where are you located and where do you ship to?
We are located in Vancouver, BC, Canada and we ship our products worldwide via either Canada Post or United States Postal Service. We offer Free Shipping to Canada and USA, and charge a flat rate of $30 outside of North America.
When will I receive my shark fin?
After receiving your order, we will get working on it right away. It generally takes between 1 to 2 weeks to get everything painted, produced, assembled and ready for shipping, but as the shark fin is custom made to order, sometimes there may be slight delays. Shipping time itself is generally between 3 to 6 business days to Canada and USA, and generally between 7 to 12 business days outside of Canada and USA.
What happens if my order is damaged or lost?
All shipments include tracking and insurance; if you have any issues with your shipment, please email us and we’ll look into it further for you. The only exception is for the cheaper international shipping option when you opt-out of the tracking number and insurance; in this case we are relieved of any responsibility after the package has been shipped out.
Will I be charged duties and/or taxes?
Visual Garage is responsible for producing your order, shipping the order to your address and providing proper paperwork for your shipment. Whether or not your country decides to charge duties and/or taxes when the product enters your country is not the responsibility of Visual Garage. Please make sure to check with your country’s local import/export offices before ordering.